Problem-Solving & Decision-Making

When faced with a problem or decision, you need the right answer—and fast. This course will help supervisors and teams: 

•  Find the root cause of problems faster 

• Make better decisions 

• Manage risk 

• Prioritize what to work on first 

This course is Ideal for newly appointed supervisors and their teams, at all levels, who are required to troubleshoot, perform root cause analysis, make decisions and implement plans. 

This course is well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales. 

Key Benefits 

• Cut through the clutter & complexity to systematically find root cause for tough problems and make decisions aligned with business priorities. 

• Discover the power clear thinking and walk away with a framework that integrates easily with Lean, Six Sigma, Agile and other methodologies. 

• Walk away ready to immediately apply these new skills back on-the-job. 

Skills Developed 

• Conduct root cause analysis (RCA) on complex problems. 

• Make tough decisions aligned with operational priorities. 

• Identify and plan for the resolution high-priorityi ssues. 

• Understand and proactively manage risks and opportunities. 

• Ask the right questions to find hidden insight. 

Facilitator: Kelly Kluge